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53 TrustMyWin Score
bet365

bet365 Greece Payout Review

Mixed record

Casino & sportsbook • Withdrawal record for Greece

Also in AustriaCanada
Re-checked 2026-06-14
balance Mixed record — fine for everyday cashouts, more friction on big wins. Worth knowing before you deposit.
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Opens bet365’s official site · 18+ · play responsibly

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Tell me if bet365’s Score changes (now 53)

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Fast, licensed and tax-covered for everyday Greek players, with broad e-wallet support. Undermined by a documented confiscation case, weak dispute support including a non-functional phone line, and the standard winner-restriction pattern.

Will bet365 pay your win in Greece? For routine play, yes, and quickly: the processing target is two hours, e-wallets clear within a day, and bet365 even covers the gambling tax on your winnings. It is also properly licensed here, through Lucky Stream Limited under the Hellenic Gaming Commission. But the trust question sits on the other side of a real win. A Greek player saw an account closed five hours after registration during a bonus session, the winnings confiscated and the game logs withheld even after Pragmatic Play confirmed they had been sent. That case, against an otherwise fast and regulated operation, is why the TrustMyWin Score is 53.

corporate_fare Operator

bet365 Group Ltd
Parent
Denise Coates CBE (Founder & Joint CEO)
CEO
HGC (Hellenic Gaming Commission) — Lucky Stream Limited, HGC-005-LH (sports) + HGC-006-LH (casino)
License

Payout
snapshot

under 24 h (e-wallet)

P50 · skrill

P75

5 banking days (first withdrawal + KYC; international cards)

P95

Methods
VisaMastercardSkrillNetellerPayPalBank Transfer / WireInstant BankApple PayPaysafecard (deposit only)

KYC: Full verification before withdrawal.

Score
breakdown

Weights & method →

Withdrawal Speed

weight 25%

67

Player Complaints

weight 20%

30

KYC Complexity

weight 15%

43

Payout Success Rate

weight 15%

66

Payment Methods

weight 10%

78

Support Resolution

weight 10%

33

Bonus Fairness

weight 5%

60

Each component scored 0–100 from sourced data, then weighted. Reproducible →

Complaint
center

Casino.Guru — Greek player karkost13, account closed 5h post-registration, winnings confiscated, game logs withheld

Under investigation (Casino.Guru, EEEP, Greek DPA). bet365 offered €40 to close case; Pragmatic Play confirmed logs sent, bet365 claimed 'no records'

Source: casino.guru · 2026-04-01

Infobeto — Greek player locked out 2–3 months, €30 balance frozen, phone line non-functionalEUR 30

Unresolved at posting — support unreachable for months; live chat bot-like, promised callbacks never came

Source: infobeto.com · 2021-11-01

UKGC settlement — Hillside entities, AML / social responsibility failuresEUR 582 120

Settled; £343,035 + £239,085 for 2021–2022 failures (relevant to corporate compliance posture)

Source: saferwager.co.uk · 2024-04-04

fact_check

Sources & market

🇬🇷 Greece · EUR · HGC — Hellenic Gaming Commission (ΕΕΕΠ)

Tax: 0% withholding tax on player winnings — bet365 covers the tax. Player age 21+ in Greece (not 18+).

bet.grhelp.bet365.combet365.net.grtrustpilot.comcasino.guruinfobeto.comkingbet.netbet-experts.com

smart_toy AI-assisted research, human-reviewed · every Score input has a source + date.

Withdrawal time by method

MethodWeekdayWeekend
Skrill / Netellerunder 24 hunder 24 h
PayPal1–4 h1–4 h
Visa / Mastercard1–4 h + 1–3 days bank1–4 h + 1–3 days bank
Apple Pay1–4 h + 1–2 days bank1–4 h + 1–2 days bank
Bank Transfer / Wire1–4 h + 1–3 days bank1–4 h + 1–3 days bank
First withdrawal+up to 48 h KYC+up to 48 h KYC

How fast bet365 actually pays

bet365 GR targets two-hour internal processing. E-wallets, Skrill, Neteller and PayPal, are the quickest at under 24 hours total. Debit and credit cards are processed in 1 to 4 hours by bet365, then add 1 to 5 Greek banking days at the bank's end. Bank transfer runs 1 to 3 banking days. First withdrawals or large amounts can take up to 48 hours for KYC. The minimum is €5, the bank-transfer maximum €50,000, and bet365 charges no fees. For a clean, routine cash-out, the speed is genuinely strong.

Source: bet.gr · help.bet365.com · bet365.net.gr

The confiscation case Greek players should know

bet365's global Trustpilot is 1.3 from 6,458 reviews, and the Greek-specific case is serious. In April 2026 a player had their account closed five hours after registration during an active bonus session with a x19 win, the winnings confiscated and the official Pragmatic Play game logs withheld, despite the provider confirming the logs had been transmitted. The case is now before Casino.guru, the EEEP and the Greek Data Protection Authority, with bet365 having offered €40 to close it. A separate Infobeto thread describes a player locked out for two to three months with the phone line dead.

Source: casino.guru · infobeto.com · trustpilot.com

KYC, the passport demand and the 21+ rule

Greek law mandates full KYC and a 21-plus age floor, higher than most of the EU. Documents are ID, proof of address and payment-method proof, with enhanced source-of-funds checks triggered at withdrawal for larger amounts; verification typically clears in 48 to 72 hours. One documented friction point: bet365 GR rejected a player's new-format national ID card and demanded a passport, an €80 out-of-pocket cost. We rate weaponisation moderate because the demands concentrate at cash-out, but the passport episode shows how a rigid document policy can land on the player.

Source: kingbet.net · casino.guru · bet-experts.com

Fees, tax and the bonus

bet365 charges no fees and, notably for Greece, covers the gambling tax on your winnings, paying the GGR tax to the state itself, so your withdrawal is not docked. Greek players also keep Skrill and Neteller access that the UK market lost, across 8 to 9 methods; there is no crypto, and Paysafecard cannot be used for withdrawals (it falls back to bank transfer). The welcome offer is bet credits, around €50 with roughly 3x wagering reported by affiliates; bet credits are non-withdrawable, so only the net winnings reach your balance, and the 21-plus rule applies.

Source: casinobonusgreece.gr · betmarket.gr · bet.gr

bet365 vs Stoiximan in Greece

Against Stoiximan, the dominant Greek-licensed local, bet365 competes on product depth, odds and live streaming, and matches it on HGC licensing and tax-covered winnings. Where Stoiximan tends to pull ahead is local familiarity and Greek-language dispute handling, which is exactly where bet365 GR has stumbled: a non-functional phone line, bot-like live chat and the karkost13 confiscation case all point to weak local resolution. For routine betting, bet365 is fast and fully licensed. For confidence that a disputed Greek win gets handled fairly, the support record is the concern.

Source: casino.guru · britishgambler.co.uk · infobeto.com

Questions
players ask

Will bet365 pay out a large win in Greece?expand_more

Routine wins usually clear fast, but a documented Greek case saw winnings confiscated after an account was closed five hours post-registration, with game logs withheld. That dispute is before Casino.guru, the EEEP and the Greek DPA, so treat large bonus-session wins with caution.

How long does a bet365 withdrawal take in Greece?expand_more

The processing target is two hours. E-wallets such as Skrill, Neteller and PayPal clear in under 24 hours; cards and bank transfers add 1 to 5 Greek banking days. First or large withdrawals can take up to 48 hours for KYC.

Is bet365 legal in Greece?expand_more

Yes. bet365 is licensed by the Hellenic Gaming Commission through Lucky Stream Limited (HGC-005-LH for sports, HGC-006-LH for casino). The player age requirement in Greece is 21, not 18.

Does bet365 cover gambling tax in Greece?expand_more

Yes. bet365 covers the gambling tax on player winnings and pays the GGR tax to the Greek state, so there is no withholding deducted from your withdrawal.

What documents does bet365 need for verification in Greece?expand_more

Government ID, proof of address and payment-method proof, with source-of-funds checks at withdrawal for larger amounts. In one documented case bet365 GR rejected a new-format national ID and required a passport, an €80 cost to the player.

How do I withdraw from bet365 to Skrill or Neteller?expand_more

Select Skrill or Neteller as your withdrawal method; Greek players retain access to both, unlike the UK market. Payouts clear in under 24 hours, and withdrawals must return to the method used to deposit.

Why won't bet365 let me withdraw?expand_more

The common causes are first-withdrawal KYC, source-of-funds checks on a larger or winning account, or an account restriction. Greek dispute support is weak, with a reported non-functional phone line, so escalate unresolved cases to the EEEP or ECC Greece.

53

bet365

Greece

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