Mr Green Austria Payout Review

It depends entirely on the amount. E-wallets such as PayPal, Skrill and Neteller can clear from instant to 24 hours for small, verified withdrawals. Trustly and cards run one to three business days, bank transfers three to five. The 95th-percentile case is where it falls apart: extended verification can push processing past five business days, and one documented large win sat unpaid for over six weeks. Austrian players should default to e-wallets over bank transfer, and treat any sizeable balance as likely to trigger a hold.

Mr Green's complaint profile is heavy for a brand pitched at the upper end. AskGamblers logs reprocessed payments, withdrawal errors and pending withdrawals lasting weeks, a pattern that reads as systemic rather than incidental. The standout case is a EUR 90,000 win that went unpaid for more than six weeks with every document submitted, the most severe single complaint among the Austrian operators we score. The 888 Holdings acquisition in 2022 and the integration that followed appear to coincide with the operational strain showing up in these reviews.

Verification follows standard MGA practice on paper: government photo ID, proof of address no older than three months, proof of payment method, and source-of-funds documentation for larger withdrawals. In practice the friction concentrates on winning accounts. The EUR 90,000 case involved full document submission and still no payout, and AskGamblers complaints describe payments reprocessed and re-verified. We rate the weaponisation risk medium-to-high, because the checks appear to slow large payouts rather than simply confirm identity.

Mr Green charges nothing on deposits or withdrawals. Gambling winnings are tax-free for players in Austria, so there is no withholding to account for. Minimums sit around EUR 10 to deposit and EUR 20 to withdraw, with method-dependent maximums worth confirming on the site. On the regulatory side, Mr Green runs under its MGA licence with no Austrian-specific licence, a grey area under the GSpG monopoly; the MGA route is what gives a disgruntled player a dispute channel, albeit a slow one.

Both are Swedish-origin, MGA-licensed brands now owned by London-listed groups, which makes the comparison fair and the gap revealing. LeoVegas posts a Trustpilot 3.3 and an 8.8 Safety Index with no systemic non-payment cases. Mr Green posts a 1.4, a 7.9, and a EUR 90,000 dispute still unresolved. On payment breadth they are close. On the thing that actually matters, getting paid on a large win, LeoVegas is the materially safer choice for an Austrian player.